Payment Policy
VeroStride is committed to providing a clear, secure, and straightforward payment experience for every customer. This Payment Policy explains how payments are accepted, authorized, reviewed, and handled when customers purchase footwear through our online store.
All available payment options are shown during checkout. Payment must be completed before an order can be confirmed, processed, and prepared for shipment. If a payment method is not displayed at checkout, it may not be available for that order, location, device, or transaction.
Simple, Secure Checkout
Payment information is submitted through the checkout flow and reviewed before an order enters fulfillment.
Flow
Payment Methods
Available payment options may vary by checkout settings, customer location, device, or order details.
Cards
Major credit and debit card options may be accepted when displayed at checkout. Customers must provide accurate card, billing, and contact information for the payment to be reviewed and authorized.
Digital Wallets
Digital wallet options may appear at checkout when available. If a wallet option does not appear, it may not be supported for the current order, customer location, browser, or device.
Store Offers
Email subscribers receive an automatic 15% sitewide discount when eligible. Selected promotional products may receive an automatic 20% discount without requiring a separate discount code.
Checkout Display
The final payment methods, order amount, discounts, shipping charges, taxes, and totals are shown during checkout before the customer submits payment.
How Payment Is Processed
Payment is part of the order confirmation process. Once a customer submits an order, the selected payment method is reviewed for authorization. If the payment is approved, the order can move forward into processing and fulfillment. If the payment is declined or incomplete, the order may not be confirmed.
VeroStride does not ask customers to send card details by email, text message, or contact form. For customer safety, payment information should only be entered through the store checkout flow.
Order Review
Customers review product selection, size, quantity, shipping address, discounts, and order total before payment.
Payment Authorization
The selected payment method is submitted through checkout and reviewed for authorization before processing.
Confirmation
Once payment is approved, the order confirmation process can begin and order updates may be sent to the customer.
Fulfillment
After payment and order review are complete, the order can be prepared for shipping within the store process.
Billing & Checkout Rules
These policies help keep the payment experience organized, transparent, and easier to review.
Correct Information
Customers are responsible for entering accurate billing details, contact information, and shipping information. Incorrect details may cause payment review issues, order delays, or failed authorization.
- Use the correct billing name
- Review contact email carefully
- Confirm billing and shipping addresses
Final Amount
The final amount shown at checkout may include product price, automatic discounts, applicable taxes, and shipping details. VeroStride provides free shipping on all products, so standard shipping charges are not added.
- Free shipping storewide
- Automatic discounts when eligible
- Final total shown before payment
Automatic Savings
Email subscribers may receive an automatic 15% sitewide discount with no code required. Selected promotional products may receive automatic 20% savings when included in active store promotions.
- No discount code required
- Subscriber offer is not first-order only
- Selected product offers may vary
Payment Issues
If a payment is declined, the customer may need to check card details, billing address, available funds, bank restrictions, or the selected payment method. VeroStride cannot approve a declined payment on behalf of a payment provider.
- Check billing details
- Try another available method
- Contact the card issuer if needed
Payment Safety
Customers should only enter payment details through the secure checkout process. VeroStride will never request full card numbers, security codes, or private payment credentials through email or contact messages.
- Use checkout only
- Do not send card details by email
- Report suspicious messages
Return Payments
Approved refunds are generally returned to the original payment method. Refund timing may vary depending on the payment provider, card issuer, bank processing schedule, or customer account settings.
- Refunds return to original method
- Processing time may vary
- Support is available for questions
Payment Questions
Helpful answers for common checkout, billing, discount, and refund-related questions.
When is payment collected?
Do you offer free shipping?
How does the 15% subscriber discount work?
Why was my payment declined?
Can I change my payment method after placing an order?
How are refunds issued?
Payment Support Standard
VeroStride keeps payment support aligned with the rest of the customer experience. If a customer has questions about checkout, billing details, discount application, failed payment attempts, or refund timing, our support team is available 24/7 through the contact page.
To help us assist more efficiently, customers should include their order number when available, the email used at checkout, and a clear description of the payment or billing issue. Please do not include full card numbers, security codes, or private payment credentials in any support message.
24/7 Support
Payment and order questions can be sent to our support team at any time.
Free Shipping
All products include free shipping, keeping checkout totals easier to review.
3–5 Business Days
Orders move toward delivery after payment and order processing are completed.
15% Subscriber Offer
Email subscribers receive automatic sitewide savings when eligible.
20% Selected Offers
Selected promotional products may receive automatic savings during featured offers.
30-Day Returns
Eligible orders are supported by free returns and exchanges within 30 days.
Need Payment Help?
For checkout problems, billing questions, discount concerns, failed payment attempts, or refund timing support, please contact our customer service team. Do not include full card details or private payment credentials in your message.